Can’t Access the Contact Details Linked to Your Bank Verification Number (BVN)?

Trying to sign up on Scorewise but can't receive the OTP (One-Time Password) because you no longer have access to the phone number or email address linked to your BVN (Bank Verification Number)? Don’t feel discouraged. It is a common issue, and we will guide you through the next steps.

Follow one of the options below to update your BVN-linked contact details. Once updated, you’ll be able to receive OTPs and complete your Scorewise signup.

Option 1: Visit Your Bank Branch

• This is the most direct and reliable method. Head to the nearest branch of the bank where you registered your BVN.
• They may ask you to provide a valid ID, such as your NIN, your account details, and any document that shows your current phone number or email.
• Request a BVN information update specifically to change your phone number and/or email address.

Option 2: Download and Fill a BVN Update Form

• Many banks provide downloadable forms online for updating BVN details.
• Go to your bank’s official website.
• Search for “BVN Update Form” or “Account Update Form.”
• Download the form, complete it, and submit it at your branch. Some banks may also accept submissions via email.

Option 3: Contact Your Bank via Email

If you can’t visit a branch, some banks accept BVN update requests via email.

• Contact your bank’s customer service or support email, usually on the Contact Us page.
• Draft an email requesting a BVN update.
• Attach a valid ID and a signed request letter clearly indicating your previous and updated phone number or email address.

Option 4: Use Your Bank’s Mobile App or Internet Banking

Some banks allow you to update certain BVN-linked details, such as your email or phone number, directly through their mobile apps or online banking platforms.

• Log in to your mobile banking app or internet banking.
• Navigate to “Profile” or “Account Settings.”
• Look for options like “Update Contact Info” or “Update BVN Details.”

Not all banks support this, but it's worth checking before heading to the bank.

After Updating Your BVN Info

You may need to wait 24–72 hours for the BVN updates to reflect across the financial system. Once that’s done, try signing up again on Scorewise. You should now be able to receive the OTP without issues.